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This document sets forth the Privacy Policy (the "Privacy Policy") for this Web site, www.xchangetraining.co.uk (the "Site"). If you have objections to the Privacy Policy, you should not access or use this Site. This Privacy Policy does not govern privacy practices associated with offline activities or other XChange Training UK Ltd web sites.

Our commitment

XChange Training UK Ltd are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have a robust and effective data protection program in place which complies with existing law and abides by the data protection principles.

XChange Training UK Ltd are dedicated to safeguarding the personal information under our remit with a data protection regime that is effective and fit for purpose with GDPR compliance.

Collection of personal information

As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as course bookings, enquiries or subscribing XChange Training UK Ltd will ask you to provide certain information about yourself by filling out and submitting an online form with a consent request to contact you in compliance with GDPR law.

When you use the Site, XChange Training UK Ltd or third parties authorised by XChange Training UK Ltd may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type and operating system of your computer. We use these environmental variables to facilitate and track your use of the site and its services. Without expressly informing you in each particular circumstance, we do not match such information with any of your personal information.

What personal information we collect

The information we collect is based on what you provide us which can include:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

The Site contains links to other sites at which personal information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information.

Use of cookies

XChangeTraining.co.uk is built without the use of cookies meaning when you visit this Site, you can browse the Site and access important information without revealing your identity.

Communications from the site

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at info@xchangetraining.co.uk.

In your correspondence, please indicate with as much detail as possible the location on this Site where you provided your personal information.

Entities collecting personal information

Personal information on this Site is collected by XChange Training UK Ltd who are located at: 5 St John's Lane, Clerkenwell, London, EC1M 4BH, United Kingdom and its phone number is: +44 (0)345 363 1130.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@xchangetraining.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to XChange Training, 5 St John’s Lane, London, EC1M 4BH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How your personal information is used

XChangeTraining.co.uk collects your information in order to record and support your participation in the activities you select. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. Your personal information is also used to keep you informed about product upgrades, special offers, and other products and services of XChange Training UK Ltd and selected third parties if you have so opted to receive such communications.

XChangeTraining.co.uk may collect information about the use of the Site, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. XChange Training UK Ltd may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes.

Privacy-related queries

XChange Training UK Ltd takes its users' privacy concerns seriously. If you believe that XChange Training UK Ltd has not complied with this Online Privacy Policy with respect to your personal information or you have other related inquiries or concerns, you may write to the XChange Training UK Ltd Privacy Officer at the address indicated above.

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Online Training Courses

Live Online Training Courses

What is Online Training?

Online training is the delivery of the same hands-on sessions that we offer in classrooms around the UK but instead provided as virtual training for you to access remotely.

Our scheduled courses take place using the popular online meeting application Zoom enabling you to see and hear our experienced instructor go through the content from the comfort of your home/office. Whether your preference is online or are unable to get one of our centre classes then our online courses will offer you the way forward to fulfil your training requirements from your home or workspace without the need to travel.

How Online Training Works

Online training is organised in the same way as a physical course selecting your type and date preference however your booking confirmation will include further details about the online course and how to join it. Final details ahead of the course will include the session log-in information which for scheduled sessions is hosted via Zoom.

For the duration of your course you will be live with one of our training instructors similar to if you were in attendance at one of our centres. You will be able to see the trainer and hear the trainer, view his screen and learn the skills as you work alongside on your computer. The instructor will be able to assist virtually with any queries you have and can view and take over control of your screen remotely if you need assistance. At the end of the course you will receive your certificate of attendance as normal.

To attend one of our online courses you will need to have the following:

  • Computer with the software installed for the course you are attending which can be either a full version or a free trial version of the software
  • Internet access
  • Sound output via computer or headset
  • Ideally a camera and microphone on the computer for remote contact

Please note that for bespoke sessions we can use other video conferencing solutions including MS Teams.

Technical Access Options

When attending an online course virtually there are a number of technical options to access our sessions.

1. Computer + 2nd Monitor

online setup

Using a desktop or laptop computer with an additional monitor is the ideal set up allowing ease of joining the virtual course once but having access to split the 2 screens with the trainers presentation and your application use on separate displays. This best replicates the experience of our training centres where we have trainer presentation alongside the delegates computer.

2. Computer + 2nd Device

online setup

With a desktop or laptop combined with an additional device including iPad, Phone or laptop will provide a great setup with the computer to use for you and the device for the trainers presentation joining the session easily on both.

3. Computer

online setup

The courses can also be attended using simply a single computer although this does limit the access to screen space for working alongside the presentation. This is best suited to those with larger monitors. This can also work well if your preference is more to mainly watch to focus on the presentation and take notes.

Please note that a two screen/2 device setup is recommended but not essential, you can still join with one screen.

Bespoke Online Training

Our bespoke courses which offer private training for small or large groups or individual 1-on-1 sessions are provided either face to face at our centres or your offices or can be delivered online. A private online course is organised as usual with tailored content on specific dates but offers additional flexibility and ease of access for you or your team without travel. Bespoke online courses can be hosted with our default online system using Zoom or if preferred using MS Teams.

VIEW MORE INFO ON BESPOKE COURSES →

Adobe Certification Courses Online

The Adobe Certification courses including the ACP exam are now available and included in our online course offering. This means you can both learn the skills with our hands-on online Adobe sessions but also gain the qualification online at the end of the course! The full range of ACP qualifications are available online including Adobe InDesign, Photoshop, Illustrator, After Effects, Premiere Pro and Animate with Masterclass ACP courses from beginner to advanced and Advanced ACP courses for from Intermediate to ACP. Get yourself Adobe qualified online with XChange!

acp badges View Adobe Certification Courses →