Terms & Conditions

XChange Training Terms & Conditions

  • Training sessions booked with XChange Training will be considered final with the submission of a completed booking form or receipt of booking payment acknowledging agreement to the XChange Training terms and conditions.
  • It is the responsibility of the representative booking the training course(s) to ensure XChange Training is provided the appropriate information regarding any special dietary requirements of those attending training at XChange offices.
  • Whilst XChange Training aim to maintain accurate pricing at all times, the prices displayed on the XChange Training website (www.xchangetraining.co.uk) and on XChange Training documentation are subject to change and are not guaranteed until confirmation at the time of a course booking.
  • In the case of a training course cancellation, XChange Training will apply the following refund policy:
    • - 10+ days: 100% refund OR an option to transfer 100% of the funds for another booking with no charge. Alternate booking must be arranged concurrently with cancellation.
    • - 6 to 9 days: 75% refund OR an option to transfer 100% of the funds for another booking with a 15% admin charge. Alternate booking must be arranged concurrently with cancellation.
    • - Cancellation within 5 days: no refund, no rescheduling. (NB: For a reduction in course duration, the above policies apply to days cancelled)
  • Alterations to course bookings leading to the reduction of trainees or course duration will incur the following administration charges on the price difference of the booking: 0% charge for alterations made 16+ days in advance, 25% charge for alterations made 6-15 days in advance and 50% charge for alterations made 5 days or less in advance of the training date.
  • Payment for course bookings with XChange Training are to be made in advance of the date of training or in the case of credit accounts an associated purchase order is to be raised at the time of the course booking. XChange Training reserve the right to cancel a training booking in the case of non-receipt of payment prior to the day of course.
  • XChange Training reserves the right to cancel a course or part of a course at any time and will attempt to re-schedule a course at a time convenient to you or will offer you a full refund. Under no circumstances will compensation be payable or shall XChange Training be liable for any loss of profit.
  • We recommend that delegates do not make travel and hotel accommodation arrangements prior to 1 week ahead of the course without checking the status of the course first. XChange Training will not be liable for any expenses if a client has booked any travel arrangements if in the rare event the course is cancelled 1 week or more prior to the course.
  • For onsite training courses outside the London, Manchester or Glasgow areas, travel costs incurred by the trainer apply and will be quoted at the time of your booking.

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0345 363 1130





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